At Austral Roma, we make sure to offer you secure and convenient payment methods so that your shopping experience is fast and reliable. Below we detail the payment options available in our online store.

1. Credit and Debit Cards

We accept credit and debit cards from major financial institutions, including:

• Visa
• MasterCard
• American Express

This method is completely secure, as all transactions are encrypted and meet Shopify and banking security standards.

2. PayPal

You can pay quickly and securely via PayPal , without having to enter your card details. If you already have a PayPal account, simply select this option and follow the steps to complete the purchase.

3. Apple Pay and Google Pay

If you make your purchase from a compatible device, you can use Apple Pay or Google Pay as a payment method. These services allow for fast and secure payment without having to enter additional information, taking advantage of the credentials saved on your device.

4. Shopify Payments

As a Shopify store, all transactions are processed by Shopify Payments , a PCI-DSS compliant service that ensures the confidentiality of your payment information.

5. Klarna

We also have Klarna , a flexible payment option that allows you to split your purchases and pay for them in comfortable interest-free installments. With Klarna, you can choose from the following payment methods:

• Pay in 3 interest-free installments : Divide the total cost of your purchase into three equal monthly payments, without interest or additional charges.
• Pay after receiving : Place your order now and pay up to 30 days after receiving your purchase, allowing you to try the products before making payment.

You just need to select Klarna when making your payment and follow the steps to complete the transaction. For more information, you can consult their website.

Payment Security

All payments made in our store are processed through secure payment gateways and have state-of-the-art data protection systems. Atelier Austral does not store sensitive payment data, as the process is carried out directly on secure platforms.

If you have any questions about payment methods or need help with your order, please feel free to contact us via our email: australroma@gmail.com

We have Klarna to make your split payments.

Klarna is a flexible payment option that allows you to split your purchases and pay for them in convenient interest-free instalments. With Klarna, you can choose from the following payment methods:

• Pay in 3 interest-free installments : Divide the total cost of your purchase into three equal monthly payments, without interest or additional charges.
• Pay after receiving : Place your order now and pay up to 30 days after receiving your purchase, allowing you to try the products before making payment.

You just need to select Klarna when making your payment and follow the steps to complete the transaction. For more information, you can consult their website.

All products can be returned or exchanged within 14 days of delivery date: in their original condition and packaging (unused, including all accessories).

Returns and exchanges* of products from Italy are free of charge. In the rest of Europe, the amount to be paid for return shipping will be deducted from the amount to be refunded, depending on the cost of the return.

For more information, see the Returns and Refund Policies

In general, delivery takes place within 2 to 6 working days, depending on the chosen transport option. These times may vary depending on the specific circumstances of each order, such as the availability of the chosen product or the shipping area. Likewise, in exceptional cases this period may be altered due to extraordinary incidents with the carrier or difficulties in delivering the goods.

For shipments to Europe the estimated delivery time is also 2-6 business days.

Austral Roma is not responsible for delivery delays caused by Customs clearance if applicable.

**During Sales and Promotions, shipping times may increase.

Delivery times for orders placed during promotions and sales may take longer. If you have not received your order within the stated time, please contact us so we can review it. We ask for your patience and understanding, the logistics process slows down during promotions due to the number of orders received. We will try to prepare and ship your order as quickly as possible.

Shipping is free in Europe.

Shipping costs are not included in the price of the product and when they are not free, they will be added during the purchase process depending on the destination country and the shipping method.

You can track your order via the "My Account" section of our website. A tracking number will be available which you can use to check the status of your order on the website of the selected carrier. Please allow 48 hours for the tracking information to be available.

If you have not received your order 6 days after receiving the shipping confirmation email (except during promotional periods), please contact us at australroma@gmail.com, indicating your name and order number so that we can carry out the relevant checks.

You can quickly access your account from the icon at the top right of the website.

You just need to enter your email address, where you will receive a code to access. No passwords needed!

In your area you can view your order history, track orders, and request returns or exchanges.

You must select the items you want to buy, choose your size and add them to the shopping cart by clicking on the corresponding icon. You can add as many units as you want.

The shopping cart will contain the reference of the selected item, its name, size, chosen color and price (tax included). To process the order you only need to complete the payment information.

Likewise, you can access your customer area whenever you want and check your personal details and the history of your orders. Remember that personal details must be entered accurately to avoid confusion or problems with the delivery of the purchased item(s).

Once the purchase order has been completed, and before validating the order, a summary will be displayed identifying the item purchased, its total price as applicable, the shipping method and the costs. The order must be confirmed by clicking on the "Finalize Purchase" button.

Once the purchase has been accepted, we will automatically send you a confirmation email informing you that the order has been placed correctly. When the shipment is made, you will receive a second email with the tracking number, which will allow you to know the status of your order at all times.

All our garments come in the following size range: XS, S, M, L and XL. We recommend that you check the measurements before placing your order. You can also find the main measurements in the size guide or on each product page.

Table of equivalences

Southern	XS/38	S/40	M/42	L/44	XL/46
Italy	38	40	42	44	46
France	34	36	38	40	42
United Kingdom	6	8	10	12	14
USA	2	4	6	8	10
Japan	3	5	7	9	11
Korea	44	55	66	77	88
China (top)	160/76A	165/80A	170/84A	175/88A	175/92A
Cina (trousers)	160/60A	165/64A	170/68A	175/72A	175/76A

Body measurements

Southern size	XS/38	S/40	M/42	L/44	XL/46
Chest size	80	84	88	92	94
Waist size	62	66	70	74	79
Hip size	90	94	98	102	107

All our garments are made in Italy , bearing its seal of quality.

Composition

You can find the composition of the garments on the product sheet on the website or on the inside label of each one. If you have any questions, we recommend that you contact our customer service team who will be happy to answer all your questions via the Contact form.

You can find specific care instructions on the inside label of each garment, however, here are our basic tips for clothing care and maintenance:

• Wash white and light-colored garments separately from colored or dark garments.
• On the one hand, natural fabrics such as wool, linen or silk shrink when washed at too high a temperature and become deformed when spun or hung vertically. For this reason, it is advisable to wash delicate garments by hand. On the other hand, it is recommended to wash artificial and synthetic fabrics in warm water and iron them at a low temperature and inside out. Jeans should always be washed inside out and should not be washed at temperatures exceeding 40ºC.
• Don't overload the washing machine. Overloading may result in clothes not getting sufficiently clean.
• We recommend that you wash your clothes with neutral detergents because they contain fewer bleaching agents.
• Wash your clothes inside out and preferably with liquid detergent rather than powder or solid detergent.
• Use detergent and fabric softener sparingly. Overuse can cause stains on clothes.
• Avoid using tumble dryers. Fabrics become dull and clothes become worn out.
• High temperatures are harmful to fabrics.
• When drying your clothes outside, avoid direct sunlight.
• As for ironing, start with the lowest temperature. For dark colors and/or appliqués, such as studs, iron the garment inside out at a low temperature or when it is slightly damp.